The family of an elderly woman who died from injuries suffered when a passenger train was shunted at Sydney's Central Station is upset it took political intervention before her death was investigated.
Betty Mackay, 91, from Neutral Bay on Sydney's north shore, died 15 days after she sustained head and back injuries in the incident on a NSW Trains V-set on August 10 last year.
When the train arrived at Central from Newcastle, Mrs Mackay and her husband, Roderick, had delayed getting off because they did not want to hold up other passengers from disembarking.
Just over 90 seconds later, Mrs Mackay and her husband, Roderick, were thrown down carriage stairs by the force of the train being shunted into another four-car V-set.
Mr Mackay told investigators the "train gave a tremendous jolt [and] ... we both went for six and fell down the stairs".
Their daughter, Lyn Dwyer, said her mother's death was not referred to the state's Office of Transport Safety Investigations until five months later following intervention by Labor and Transport Minister Andrew Constance.
Labor's transport spokeswoman, Jodi McKay, said the incident should not have needed her intervention and a direction from the Transport Minister for it to be investigated.
"It's taken too long for Mrs Mackay's husband and family to find out what happened and to be assured the procedures and processes will be changed so this terrible event never happens again," she said.